More and more innovative technologies are ruling the business world today. Jobs that require knowledge and skills are assisted by these new technologies. Both businesses and outsourcing companies are now witnessing a change in the way businesses function. Now employees can work from anywhere in the world maintaining constant communication with the clients as well as fellow workers.
Is There a Drawback?
Knowledge workers are facing a major challenge in the era of advancing technology. Workload is more now for the skilled workforce in the organization. According to the Great New Zealand Employment Survey 2013, conducted by Clarian HR in association with Massey University, over 63 per cent of respondents said that technology contributed to excess workload, and 53 per cent said that such overload hindered their on-job performance.
Outsourcing to reliable outsourcing companies with technically skilled workforce is a viable alternative for businesses. This will enable them to take advantage of these innovative technologies and enjoy superior outputs at a competitive rate. Crowdsourcing is making it possible for work to be done simultaneously by many people no matter where they are. Tasks including medical transcription, legal transcription and data entry are now outsourced through diverse locations through websites such as oDesk, Freelancer, and Elance.
The latest technologies utilized in various industries include – Telepresence robots such as Beam and Fellow Robots that with a screen mounted on a mobile platform move around the office and experience what is happening in a more human way. This helps you to be virtually in the office, though you are at home. Times LIVE recently reported that U.S. hospitals are using more and more telepresence robots to improve access to medical specialists especially in rural areas that experience a shortage of doctors.
Video conferencing technologies just as Mezzanine allow multiple location collaboration. This workspace also lets any person on a network bring their own device and share content and applications with any colleague, anywhere in the world, interactively.
Latest Technology in Medical Transcription
Along with Electronic Health Records (EHR) that provide physicians with the opportunity to fully construct their clinical notes by selecting the appropriate data right on their computers, innovative technologies are also changing the way transcription works.
Speech Recognition Technology: This technology including Front End Speech Recognition (FESR) and Back End Speech Recognition (BESR) can improve TAT. It generates the medical records by capturing the dictations directly from the physicians. To break down sounds into written language, the speech engine takes the digitized signal from the microphone and converts it from a time-based signal into a set of frequencies. The technology has the potential to enhance clinical documentation in multiple ways.
Major advantages include:
- Faster turnaround of reports
- Saves time to complete reports
- Typing is not involved much as the first report is generated by software
However, there are certain disadvantages with this technology that makes the system not capable of replacing the traditional medical transcription system. This medical speech recognition is also prone to errors, since a professional transcriptionist is not verifying the dictation. The system:
- Cannot identify words spoken in heavy accent
- Will not have appropriate punctuation and grammar
- Background noises will affect the accuracy
- Homophones can create spelling errors
The increasing demand for documentation in the medical transcription industry cannot be fulfilled without such technologies. Reliable companies providing accurate medical transcription services will have trained and qualified transcriptionists familiar in editing reports accurately from the speech recognition software.